Learn how to identify, prevent and manage stress in your call center.
Call center agents encounter daily stressors from customers, co-workers, managers and the demands of the company. They work in a distracting environment, face high consumer expectations and experience pressure to meet company standards. All of these factors contribute to call center agent stress. When these stressors become significant, they result in decreased productivity, job satisfaction and health; all of which have major effects on the call center.
If you are interested in learning more about how to identify and prevent stress in your workforce, this eBook is for you. It walks you through the following:
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